Job Description

Role: Senior Product Marketing Manager, AI Platform
 

Function: Drive Zendesk’s product marketing efforts to ensure successful launch, adoption, and impact of AI platform capabilities for building and customizing AI agents and agentic workflows on Zendesk. This role is responsible for a wide range of functions including market and customer research, messaging and positioning development, technical marketing, GTM enablement, and partnership with a cross-functional team tied to sales, marketing, and product to achieve company goals.

Elements:

• Develop clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc. Apply market knowledge to strengthen the overall message. ​​