Job Description

This role is based in Pune and requires you to work from office at least 3 days a week

Who we’re looking for:

We’re looking for a Senior Product Designer to join our Agent Workspace team and lead design for core agent experiences. You will shape how support teams work in Zendesk day to day—helping agents stay oriented, move faster, and collaborate effectively while handling high volumes across channels.

In this role, you’ll design solutions that simplify complexity, reduce friction, and bring clarity to every interaction. You’ll collaborate closely with product managers, engineers, and cross-functional partners to define challenges, explore possibilities, and deliver impactful designs that drive efficiency across the organization.

We’re especially interested in someone with experience designing for enterprise SaaS platforms and familiarity with customer service, workforce/agent productivity, and employee e...