As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

Author the Product Specification Agreement which details the high-level requirements of new features or architecture in order for other teams to derive their own detailed implementation details.

Work with Product Line Managers to clarify & negotiate customer requirements for new features/functionality.

Generate creative ideas & solutions and to trade off acceptable solutions vs. complexity.

Support or participate in customer demonstrations of new features or prototypes.

Assist with complex and/or urgent field issues that have been es...