Senior Operations Executive - Customer Services Location: Dubai, UAE
Position Overview This role manages incoming customer communications for Hertz UAE, including calls, emails, and in-person interactions. The position ensures smooth aftersales support, contract-related communication, and accurate tracking of customer queries. Strong organization, service skills, and bilingual communication are essential.
Job Details - Country: UAE
- City: Dubai
- Industry: Customer Services
- Function: Customer Support-Client Care
- Salary: AED (market estimated)
- Gender: Any
- Candidate Nationality: Any
- Job Type: Full-time
Key Responsibilities - Attend all aftersales calls, emails, and customer inquiries via the Genesys platform.
- Log in punctually to handle incoming calls within KPI and SLA requirements.
- Monitor Hertz Customer Services inbox and respond to emails wi...