KEY ACCOUNTABILITIES

• Ensure that request for printing and dispatching Liability letters is done within SLA.
• Responds promptly and directly to customer issues and questions over the email.
• Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information.
• Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisations values and ethics at all times to support the establishment of a value drive culture within the bank.
• Recommend process improvements for increased efficiency and cost effectiveness.
• Stay current with the revised and updated policy and procedures on products and Norms; and illustrate the prior to the team

Continuous Improvement

• Contribute to the identificati...