Meet and greet NHL customers, provide extensive customer services in a professional and customer‑centric approach. Support the Branch Assistant Manager/Branch Manager in day‑to‑day operations while processing error‑free transactions in a timely manner.

Key Responsibilities

Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.

Ensure processing error‑free transactions in a timely manner.

Encourage customers to use the digital platforms (NHL App) to improve service efficiency/experience and educate them on using the app.

Receive and process customer requests within the predefined timelines.

Generate leads/referrals from NHL walk‑in customers and route to Islamic branches.

Respond to all customer and operations‑related queries that are routed through other channels without fail within the predefined timelines.

Maintain up‑to‑date product knowledge and processes wit...