Job Description:

" Lead the design, development, and planning for solutions and technology standards to solve complex business and IT problems.

" Respond and troubleshoot incidents created in Incident management tools like Service Now.

" Implement proactive monitoring alerts and detect issues before it impacts business users.

" Actively participate in production incident calls and quickly restore services to end the impact for business users.

" Perform root cause analysis and take preventive measures.

" Maintain Knowledge base articles and update incident response documentation.

" Feature development and defect fixing of enterprise applications.

" Embed reliability in software lifecycle coordinating with other developers.

" Create Dashboards and metrics to check overall health of crucial business functions of the enterprise applications.

...