Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions promptly.
• Document and track customer interactions and feedback in the system.
• Assist in maintaining accurate records of customer interactions and transactions.
• Promote and educate customers about new products and services.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 13 years of experience in a customer service or call center environment.
• Skills and Competencies: Strong communication skills both verbal and written.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Qualities and Traits: Customer-focused attitude with problem-solving abilities.
• Working Conditions: Comfortable working in a fast-paced ...