Job Description

• Lead L1, L2, and L3 support activities for enterprise customers across Saudi Arabia and GCC.
• Ticket ownership and closure.
• SLA governance and incident management.
• Root cause analysis.
• Customer relationship management.
• Change request assessment.
• Minor enhancements and continuous improvement.
• Monthly and Quarterly Health Reports covering ticket volumes, SLA performance, resolution trends, recurring issues, system health, performance reviews, dormant users, inactive accounts, and security recommendations.

Requirements

Requirements

Experience

• 10+ years ERP experience with at least 7+ years in D365 F&O.
• Experience in implementation, support, and managed services.
• Saudi Arabia and GCC project experience.
• Strong customer-facing and stakeholder managem...