Job Description

• Manage customer orders and provide support throughout the order placement process.
• Coordinate with customers regarding product specifications, development timelines, production schedules, and delivery requirements.
• Participate in sample development and production, ensuring samples meet quality standards before submission to customers.
• Liaise closely with Production, Technical, Planning, and Quality Assurance teams to ensure orders are completed on schedule and in compliance with customer requirements.
• Monitor order progress and proactively resolve issues that may impact production timelines or product quality.
• Prepare product costings and calculate costs for related services.
• Develop purchasing and order fulfillment plans to ensure smooth production flow.
• Prepare and submit regular reports on order status, production progress, and key performance indicators (KPIs) to management.