Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. Candidates who need to Work From Anywhere (Remote) will also be considered.

The Opportunity

The Senior Manager, Solutions Architecture for Genesys CCaaS is a technical pre‑sales role responsible for designing and architecting modern cloud contact center solutions leveraging Genesys Cloud CX and integrated customer experience platforms. This position combines deep technical expertise with strong client engagement skills to develop innovative, scalable solutions that address complex business requirements while supporting the sales lifecycle end‑to‑end.

Responsibilities

• Lead technical pre‑sales engagements from discovery through solution design, including client workshops, platform demonstrations, and proofs of concept
• Architect end‑to‑end cloud contact center solutions leveraging Gen...