Senior Manager – Service Design

It’s genuinely something special. You’ll be stepping into a newly emerging capability at Yorkshire Building Society – one where the foundations are in place, but the opportunity to shape, build and truly own the direction sits firmly with you.

If you’re someone who thrives on creating from scratch, can assess what great looks like, bring others with you, and build a clear, credible capability that delivers real impact – this is your role. You won’t just be part of the journey here; you’ll be defining it.

About the Role

As Senior Manager – Service Design, you’ll lead the creation and maturity of a brand-new organisational capability focused on designing seamless, user‑centred, end‑to‑end services.

You’ll set the strategic direction for service design across the Society, establishing the frameworks, standards and ways of working that embed the discipline at scale. You’ll work closely with senior leaders acr...