[What the role is]

This role sits at the intersection of strategic workforce planning and operational excellence, driving the development, implementation, and evaluation of workforce policies that strengthen the social service sector's manpower capabilities. The role will shape sector-wide manpower strategies — translating complex workforce challenges into actionable policies and initiatives — while ensuring rigorous execution that delivers measurable impact on the sector's ability to attract, develop, and retain talent.

Beyond policy work, the role plays a pivotal part in advancing the sector's capability development journey, partnering with Social Service Agencies (SSAs) to build organisational capacity in people management. The role also serves as the custodian of scheme policies and processes, ensuring they remain current, compliant, and aligned with broader government frameworks. In addition, the role provides strategic and secretariat leadership for key sector...