Description
We are looking for an experienced Senior Manager, IT Support to lead enterprise support operations for a dynamic organization based in New York, NY. This Long-term Contract position requires a strategic leader who can guide globally distributed teams, strengthen service delivery practices, and partner across the business to improve technology support at scale. The ideal candidate brings deep expertise in service management platforms, operational governance, and team development within fast-moving technology environments.


Responsibilities:

• Lead IT support operations across multiple regions and time zones, ensuring consistent service coverage and strong team coordination in a global support model.

• Shape and enforce scalable service management practices covering incidents, service requests, change control, governance standards, and escalation procedures.

• Oversee the administration and optimization of enterprise support platfo...