Are you a strategic operations leader who thrives on building order from complexity? Join Deloitte Technology's enterprise service operations team as a Senior Manager, Service Orchestration - a pivotal role that serves as the connective tissue across our global support organizations, driving efficiency, automation, and seamless service delivery at scale.
Recruiting for this role ends on October 31, 2026
Work you'll do
As a Senior Manager, Service Orchestration, you will:

+ Establish and lead the enterprise Service Orchestration capability, creating a unified intake and engagement model across DT Global, Core, GCC, and EOX/CXO organizations

+ Own end-to-end orchestration of tickets and service requests spanning multiple support teams, ensuring efficient triage, routing, and resolution while eliminating organizational silos

+ Define and govern enterprise escalation frameworks, acting as the escalation authority for high-impact incidents and cross-organi...