Senior Manager Human Factors

Do work that matters

At CommBank, we’re building a better bank for our customers and communities. As Senior Manager Human Factors, you’ll play a pivotal role in shaping safer, simpler and more customer centred experiences across our Assisted Channels.

You’ll lead how we understand and improve human performance, behavioural risk and frontline decision making across branch, contact centre and lending environments. This is a highly visible role where your work will directly influence customer outcomes, operational resilience and how risk is managed in day to day operations.

See yourself in the team

You’ll sit within Line 1 Risk, supporting Assisted Channels across Customer Service Network, Customer Service Direct and Customer Service Lending.

Working closely with senior stakeholders across Operations, Risk, Customer Experience, Technology and Transformation, you’ll embed Human Factors thinki...