Time Type:

Location: Cincinnati, OH / Northern, KY preferred, open to Columbus, OH and Salt Lake City, UT

Travel: 15–25%

The Senior Manager, Customer Service is responsible for ensuring a positive customer experience through building trust, driving timely issue-resolution, providing actionable insights to both internal and external stakeholders, and continuously evolving customer facing processes & polices. They serve as a key facilitator in the relationship between our internal operations teams and external customers, assisting in resolving operational roadblocks while maintaining exceptional levels of responsiveness and transparency.

Reporting to the Director, Center of Excellence, this role is critical to the overall customer-operations relationship.

Key Responsibilities & Leadership Requirements