Overview

Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance

**Is Data Centric

**Can run their own calls

**Have a deep knowledge and experience in BPO – cross functional experience a plus

**Manage projects from kickoff to completion

**Be a thought leader among leadership and client partners

**Spot the opportunities and come up with solutions

**Bring the items to the table and provide recommendation

Site Location: PQ most of the time - remote/onsite hybrid

Responsibilities