Netstratum is seeking a highly experienced ITSM professional to lead the design and implementation of our service management platform in Tees Valley. This role involves replacing the existing system, optimizing workflows, and ensuring smooth service delivery.

The ideal candidate must possess over 5 years of experience with ITSM platforms, strong workflow automation skills, and a deep understanding of ITIL frameworks. This full-time position focuses on implementing scalable ITSM processes.