Introduction to the job

The Senior HR Services Representative is a key member of the People Operations TWCNSEA team, serving as a trusted point of contact for employees and managers on HR processes, policies, and employee life‑cycle topics.
In this role, you will handle HR inquiries and processes, ensure accurate and timely case resolution, and contribute to continuous improvement of HR services to deliver an excellent employee experience in China.

This position requires strong operational HR expertise, sound judgment, and the ability to work within global standards while considering local regulations and practices.

Role and responsibilities

As a Senior HR Services Representative, your key responsibilities include: