Join Camis as a Senior Help Desk Technician III, focusing on advanced technical support and incident management. Lead efforts to resolve critical software and networking issues.
You will serve as an escalation point for major incidents, supporting both clients and internal teams while mentoring junior staff. Your expertise will be crucial in analyzing recurring issues and implementing robust solutions to enhance system reliability and service quality. Help build a collaborative team environment focused on excellence.
Key Responsibilities:
• Resolve complex technical issues for clients and internal users
• Lead incident responses during outages effectively
• Conduct thorough analysis of issues for root-cause solutions
• Review support tickets for efficiency and quality
• Provide on-site visits for maintenance and upgrades
Requirements:
• 2-3 years in Tier 2+ technical support
• Expertise in troubleshooting networks and systems
• Experience managing high-...