design thinking methods to improve customer and employee journeys
Accessibility and Design Standards:

Embed accessibility principles (WCAG) into designs

Ensure compliance with legal, regulatory, and governance standards

Maintain consistency across platforms and devices

Testing and Quality Assurance:

Conduct basic usability and compatibility testing

Record and escalate defects to senior UI/UX Developers

Ensure designs are tested across multiple devices and browsers

Documentation and Knowledge Management:

Document UI/UX design decisions and prototypes

Maintain up-to-date design documentation, style guides, and reusable components repositories

Support the creation of design guidelines

Contribute to the creation of design libraries and UI/UX frameworks

Collaboration:

Work with Digital Channels Developers to implement UI/UX des...