Senior Executive-Workforce Management-WFM | MOA

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Job Info

• Job Identification 12975
• Posting Date 04/29/2026, 05:29 PM
• Job Role Real Time Analyst-Real Time Analyst (RTA)
• Experience (In Years) 0-3

Job Description

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge on WFM systems such as Avaya CMS.

Responsibilities

• Efficiently manage intra-day staffing and service level.
• Provide timely, accurate reports on intra-day performance.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties and assignments as directed.

Qualifications

General Skills

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail...