Key Responsibilities and Accountabilities

Sales & Service

• Provide superior customer service to walk‑in customers and contribute to expected levels of CSAT scores and Mystery Shopping Results.


• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross‑selling of PL, Credit Cards, Portfolio Sales and ASBF Funding, and any other product as deemed fit for Branch Ops.


• Learn and use i‑Pads or other devices (if applicable to branch) for customer service and cross‑selling.


• Assist in calling up customers for service or sales interactions.

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable.


• Accept and process transactions (deposits, withdrawals, remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner.


• Ov...