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Senior Enterprise Customer Success Manager

id Technology, Inc | abu dhabi, United-Arab-Emirates | Posted June 10, 2026

Position Overview

Job Summary

We are seeking a Senior Enterprise Customer Success Manager (CSM) to lead value-driven partnerships with our large, high-impact enterprise customers. In this role, you will guide organizations through onboarding, drive adoption across teams, and ensure they achieve measurable outcomes and long-term success with our solutions.

As a Senior CSM, you will engage with both operational and executive stakeholders, design strategic success plans, and act as a trusted advisor to help customers realize maximum value. You will also play a key role in shaping best practices across the CS organization, supporting cross-functional initiatives, and mentoring CSMs.

This position is ideal for someone who excels in customer advocacy, strategic problem-solving, and relationship-building at scale.

Responsibilities Customer Strategy & Value Delivery
  • Develop and execute comprehensive success plans aligning products and solutions with custo...

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