The **Senior Director, Product Strategy** is an enterprise leadership role responsible for identifying, shaping, and delivering digital strategies that drive measurable business value across Evernorth and The Cigna Group. This leader will focus driving business outcomes and accelerating AI servicing innovation including: scaled conversational AI, maximizing digital containment, scaling personalization, optimizing customer channel strategy, and leveraging platform and data to improve customer experiences and business outcomes.

Operating across products, customer journeys, business lines, and digital capabilities, this role serves as a strategic connector between customer needs, enterprise priorities, product teams, operations, engineering, data, and business leaders. The Senior Director is responsible for identifying enterprise-wide opportunities, aligning stakeholders around shared priorities, and ensuring digital investments are focused on the highest-value outcomes for cus...