Be the architect of client success at Guardteck, Burnaby, BC as Senior Director of Client Services. Focus on operational excellence and client engagement for security services.
This is a vital, client-facing role where you will manage a team to improve services and strengthen client relationships. You should bring extensive experience in a service-oriented industry that emphasizes contract-driven interactions, ensuring operational performance aligns with client needs. Your leadership will inspire teams and refine service delivery processes.
Key Responsibilities:
• Direct client account managers to ensure exemplary service delivery
• Cultivate strong partnerships with clients through audits and regular feedback
• Develop strategies for client satisfaction and service retention
• Monitor budgets, KPIs, and overall operational effectiveness
• Manage contract negotiations and proposal responses
Requirements:
• 5–7+ years of leadership in client services or operat...