About the team

The Connections, Conversations, and Communications Platform team partners closely with product, engineering, and operations to power Zillow’s customer communication ecosystem—spanning buyer and seller connections, agent communications, and large-scale email and push messaging. You’ll join a high-impact, data-driven group that supports millions of leads, conversations, and campaigns each month, helping teams across Zillow understand performance, improve customer experiences, and unlock new strategic opportunities in how we connect people with homes.

About the role

In this role, you will be the dedicated Data Scientist supporting three core platforms that handle the majority of Zillow’s customer communications at scale: Connections, Conversations, and Communications. You will own the measurement framework, experimentation, and analytical insights that guide how we design, launch, and optimize platform features and campaigns. By bui...