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Senior Customer Support Associate (Orders/Schedule)

VisionPower Semiconductor Manufacturing Company (VSMC) | singapore, Singapore | Posted June 25, 2026

Position Overview

Job Description
  • Serve as the main point of contact for customer communication and coordination regarding orders, schedules, delivery status, and general inquiries.
  • Process customer purchase orders, validate terms, and ensure order accuracy.
  • Monitor production status, WIP movement, and on‑time delivery commitments in coordination with Production Control. Highlight order/shipment issues to relevant parties and take corrective actions.
  • Track forecast changes and support demand & supply alignment.
  • Review shipment and order intake performance in daily meetings.
  • Manage demand forecast (STP, MTP, AOP); consolidate, analyze and provide plan.
  • Coordinate wafer shipments, documentation, and logistics with internal shipping teams.
  • Ensure accurate invoicing and shipment records.
  • Prepare weekly/monthly status reports (WIP, delivery, cycle time, output).
  • Maintain customer dashboards and order su...

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