Senior Customer Success Manager

Industry: IT Managed Services / Tech

Location : London, UK (Hybrid)

Salary: up to £50,000 (DOE) + commission

We're partnering exclusively with a fast-growing IT Managed Services Provider. They're a tight-knit team headquartered in London, and they're now hiring a Senior Customer Success Manager to own some of their most important client relationships.

If you thrive at the intersection of technology, commercial strategy, and genuine client partnership, this one's worth a look.

The role

• Own and grow a portfolio of 20 to 30 key accounts, serving as the trusted point of contact across IT, Security, Data, and AI services
• Lead onboarding experiences that set clients up for long-term success from day one
• Spot and convert upsell and cross-sell opportunities - you'll be expected to contribute directly to revenu...