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Senior Customer Success Manager (f/m/d) - Customer Experience (CX) Consumer Product Industries

SAP | Ratingen, Germany | Posted June 24, 2026

Position Overview

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 


What you’ll build:


Being a cloud company, SAP´s top priority is focusing on Customer Success and generating value for our customers. The ultimate objective of a Customer Success Manager (CSM) (f/m/d) is to increase retention of SAP Customer Experience (CX) customers through successful adoption and value business outcomes. CSMs (f/m/d) are unique strategic advisors of customers’ solution adoption processes, bringing together various experts to sup...

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