The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for a customer-focused leader to drive best-in-class experience for our community, in this role you will lead our remote Customer Success team, ensuring seamless post purchase journeys, strong community engagement and continuous improvement across all touchpoints. If this sounds like you, please read on!

WHAT YOU’LL DO:

• Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised.
• Foster a customer first culture across all departments.
• Implement policies & procedures that align with the interests of the brand and its customers, including a process of continual improvement.
• Tra...