**Schedule**

+ **1st Shift** : Mon - Fri, 8:30am – 5pm
+ **Hybrid** : In-office 2x/week
+ Overtime based on business needs

**What you will do**

As a Senior Customer Service Representative, you will support the sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenues.

+ Answer incoming calls and processes email requests
+ Place orders for distribution of product
+ Build and maintain sustainable relationships with internal/external customers
+ Provide accurate, valid, and complete information to our customer base and field sales team
+ Follow up and help improve communication, workflow, and process guidelines
+ Perform Salesforce data entry
+ Meet required KPIs for PO processing, call requirements and email response time
+ Partner with Warehouse and Logistics team to ensure orders are processed
+ Communicate and collaborate...