Position Overview

We are seeking a dedicated and motivated Senior Customer Service Representative (CSR) to join our team in Clark. The ideal candidate will have a strong background in customer service, handling product inquiries, and managing order processes, paired with a passion for delivering exceptional customer experiences and driving sales. This role is crucial in ensuring customer satisfaction, supporting sales initiatives, and facilitating seamless order management to meet both customer expectations and company objectives.

Customer Interaction

• Handle presale inquiries and order-related operations through calls and emails, ensuring prompt, accurate, and professional responses to all customer inquiries.
• Provide a positive and supportive customer experience by addressing concerns and offering relevant solutions.

Sales Support

• Engage with customers to understand their needs, recommend products, and dr...