Senior Customer Service Officer
Location; Cheltenham
£15.06 per hour|37 hours per week| Temporary Contract ongoing

Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast-paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer-focused environment and enjoys supporting service improvements across a wider business function.

The Role
You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers.

Key Responsibilities

. Handle customer enquiries across a range of communication channels
. Take ownership of more complex and escalated customer queries
. Liaise with ...