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Senior Customer Service Coordinator

Biffa | Alton, United Kingdom | Posted June 09, 2026

Position Overview

Senior Customer Service Coordinator

Location: Alton, Hampshire

Hours: Full Time / Permanent - Monday - Friday - 5pm - Hybrid working

A quick look at the role

The Customer Services Senior plays a key role in delivering outstanding customer service while supporting and guiding colleagues day to day. Acting as a link between the Customer Service team, Team Leaders, and Management, the role promotes best practice, supports team performance, and helps ensure a consistent, high-quality customer experience.

Your core responsibilities

  • Deliver excellent customer service across multiple teams, resolving enquiries and issues at first point of contact wherever possible.
  • Act as a key point of support for colleagues, providing guidance on systems, processes, and customer queries.
  • Support the onboarding and development of team members through coaching, buddying, and day-to-day assistance.

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