Company Overview

Omilia is a leader in enterprise Conversational and Agentic AI for customer experience. Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General Purpose Conversational AI and a Visionary in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, we power voice and digital customer service for global enterprises in finance, insurance, healthcare, utilities and beyond. Our unified, self‑learning platform spans voice and chat agents, authentication, fraud prevention, and agent assist, and completes customer service tasks with human‑like understanding.

Role Overview

The Senior Conversational AI Delivery Lead for LATAM is a founding hire that will anchor our Conversational AI Delivery capability in the region and lead the establishment of a dedicated LATAM Delivery pod. The role is a hands‑on technical owner responsible for designing, building, and deploying enterprise‑grade conversational AI and agentic automation ...