NY0705 NY Region Business Office


Job Description

JOB SUMMARY

The Senior Contact Center Specialist is responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. This position works to achieve monthly call quality performance while educating clients on products and services. This position assists with answering questions for prospect and existing clients, helping with client retention efforts, and support of Contact Center Specialists with questions through our normal escalation process within the Contact Center.



This position is eligible for a shift differential.



Essential Functions

• Meet productivity standards and complete work in a timely manner

• Ensure compliance with scheduling requirements and attendance standards

• Maintain client and Northwest confidentiality

• Meet ...