Job Description

The Client Success Senior Consultant, acting as the Global Engagement Lead – GEL, is a pivotal individual‑contributor role accountable for owning the overall global Client Services relationship with one of Visa’s key global clients.

• Own the holistic post‑sale and operational relationship with a key global client located in Spain, acting as an ambassador for all Client Services teams.
• Act as a member of the Sales Account Team, aligning on a forward‑looking relationship strategy together with the global Account Executive.
• Foster and sustain a trusted partnership with key client executives and stakeholders by proactively executing forward‑looking Client Success Plans that track adoption, usage and health of Visa products.
• Ensure client operational goals and success metrics for their Visa product landscape are understood and outcomes are met; track readiness activities for upcoming mandates and projects.
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