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Role Purpose:
Deliver a world class service to all attendees through the conference hotel booking experience. Ensure first class execution, forward thinking and product development are applied constantly by the team and partners to aid client retention and business growth while still delivering a globally consistent and world class level of service.
What you will do:
Primary Responsibilities:
Support the conference hotel accommodation strategy for Gartner’s Destination Conferences hosted in multiple geographies and range from 2,000 to 15,000 attendees.
Creating housing documentation such as FAQs, booking guides, and email communications.
Regularly review hotel pick-ups across multiple hotels and events, identifying opportunities to adjust inventory to maximize availability, and mitigate any financial risk of attrition.
Internal escalation point of contact for hotel questions or issues, ...