Qualifications/Experience: Diploma or above in Computer Science or related discipline 4 year's working experience preferred Sound experience in AS/400, Control M, Microsoft Azure, AWS Cloud and Windows PC operations. Holder of ITIL V3 Foundation certificate is preferable. Knowledge & Technical Skills: Good interpersonal and communication skills to handle both internal and external customers. Good command of both written and spoken English and Chinese. 7*24 Shift duty is required Competencies: To manage shift workers' productivity and assign duties to staff during shifts and manage incidents.