Canadian Retail Banking Compliance (CRBC) supports its business partners by providing independent second line oversight and advice on federal and provincial regulatory requirements primarily related to consumer protection, as well as voluntary codes and commitments.

Reporting to the Director, Regulatory Complaints, CRBC, you will be accountable to support the Complaints team in executing the second line oversight program in alignment with OSFI E-13 Regulatory Compliance Management (RCM) methodology.

Responsibilities

• Regulatory Compliance Management – Support the Complaints Compliance team activities in alignment with CIBC’s RCM Framework, standards, and policies. Develop, implement, and maintain comprehensive compliance policies and procedures. Execute second‑line defense monitoring, risk assessments, and control evaluations to proactively identify risk areas.
• Compliance Oversight – Enhance monitoring and quality assurance oversight for Compla...