Senior Complaints Officer (Housing)
Location: Hackney E8 - Hybrid
Rate: £339 per day (Umbrella) / £252 per day (PAYE)
Start: ASAP
Directorate: Climate, Homes and Economy / Housing
Reports To: Performance Improvement and Complaints Manager

Job Purpose:

The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services.

Key Responsibilities:

Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries.
Check and quality-assure the work of team members. Lead on workstreams and projects that involve managin...