Great Lakes Insurance SE is seeking a professional to oversee the governance and continuous improvement of complaints management within the UK market. The role involves collaboration with various stakeholders to ensure compliance and enhance customer outreach.

Key responsibilities include overseeing complaint handling processes, analyzing data trends, and delivering training on complaints handling practices. Strong knowledge of FCA standards and a proven track record in complaint resolution are essential for success in this role.

The position offers opportunities to influence product governance and contribute to a culture of fair customer outcomes.