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Senior Client Care Manager

CHANEL | London, United Kingdom | Posted June 29, 2026

Position Overview

Senior Manager, Client Care

Location: CHANEL Head office, London

Contract: Permanent, Full-Time

Your role @CHANEL:

The successful candidate will lead our Client Care Advisor teams in delivering personalised, exceptional, luxury experience across key CHANEL client touchpoints. This role will oversee our Client Care department supporting Fashion, Fragrance & Beauty and Watches & Fine Jewellery, ensuring a seamless experience representing our Brand values, while guiding clients along their in-Boutique and Online purchase journey.

What impact you can create at Chanel:

  • Lead, coach and develop the Client Care team, ensuring strong engagement and a positive work environment that reflects CHANEL’s brand values and delivers exceptional client experiences, against key KPIs and SLAs
  • Contribute to the development and implementation of the Client vision, aligning the function with CHANEL’s broader strategic objectiv...

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