Responsibilities . Provides training and field technical support for highly complex HP Indigo Digital Presses in customer production environments. . Supports multiple critical or high-risk technology areas and customer groups, combining technical expertise and business insight to deliver customer-oriented solutions. . Delivers strategic account support by maintaining advanced technical and operational proficiency while staying current with print industry trends, digital press technologies, and customer production requirements. . Evaluates customer support plans based on business indicators and aligns them with the organization's service solutions. . Cultivates and expands relationships with complex and strategic customer accounts, supporting customer growth and operational success. . Acts as a trusted advisor and consultant for customers and the organization in service delivery, including business, technology, industry, application, and production-related matters. . Designs and execute...