About the Role

The Senior Case Manager is responsible for resolving all technical and non‑technical issues related to Expereo’s services, through liaising with our customers and local providers. He/She will identify and establish new processes and continuously optimize existing ones to enable Expereo to offer excellent and unrivalled customer service experience.

Responsibilities

• Work together with a team of Network and System administrators towards a common preset goal.
• Analyze technical needs, requirements, and the network’s infrastructure design, integration, and operations.
• Provide timely response to all incidents and performance alerts.
• Categorize issues for escalation to appropriate technical teams.
• Handle complex issues and act as SME to resolve challenging L2 and L3 network issues.
• Act as first‑level support escalation.
• Responsible for Network and Data Communication Systems.
• Apply ...