Position Description

The Senior Card Services Advisor serves as a subject matter expert in card services operations and provides advanced support for debit and credit card servicing, fraud prevention, dispute resolution, and member service activities. This role is responsible for resolving complex card-related issues, supporting operational excellence, ensuring compliance with applicable regulations and network rules, and enhancing the overall member experience. The position also supports card product promotions, product development initiatives, and service enhancements while maintaining fraud analysis functions, general ledger reconciliations, and reports related to credit card adjustments. The Senior Card Services Advisor works in close partnership with the Card Services Manager and collaborates acro...