ENVIRONMENT:

An Investment company based in Cape Town is searching for a dynamic and driven Senior Call Centre AI Engineer to join their growing team.  In this hands-on role, you'll work with technologies such as AI voice agents, Large Language Models (LLMs), predictive dialling, 3CX, SIP telephony, ElevenLabs, and Zoho CRM integrations. If you're passionate about conversational AI, automation, and building intelligent customer-facing solutions at scale, we'd love to hear from you.

DUTIES:

Voice AI & IVR

•       Architect and build intelligent IVR and call flows on 3CX and their SIP-based predictive dialer.

•       Integrate voice AI using ElevenLabs AI Agents for natural, low-latency Text-to-Speech and conversational voice.

•       Integrate Automatic Speech Recognition (ASR) into production voice flows.

•       Design and optimise dialogue flows for naturalness, containment rate, and customer sa...