Senior Business Analyst - Financial Services / Contact Centre

A well‑established and fast‑growing fintech business is looking for a Senior Business Analyst to join their Product Portfolio team in Cape Town. This is a highly hands‑on role suited to someone who enjoys getting into the detail, solving complex business problems, and working closely with both technical teams and stakeholders to drive delivery.

You’ll join a collaborative, fast‑paced environment where your input will directly influence systems, processes, and customer‑facing solutions across the business.

What you’ll be doing:

• Gathering, analysing, and documenting business requirements across multiple projects
• Working closely with developers, testers, product teams, and operational stakeholders
• Running workshops, stakeholder sessions, and requirement gathering activities
• Translating business needs into clear functional specifications and process fl...